Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. For help desks or any call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.

time, resource management, time management, service report, work order, helpdesk, help desk, workorder database, customer relations management, customer resource management, customer service, call center

customer relationships. Product Catalog Empower your support reps with instant access to all customer product information as well as allow customers to track and manage details of the products they have purchased. Customer Service Reports Requests that are open, closed or overdue at any instant of time, the SLA violations that had happened, which customer or Organization is sending the most number of requests & who is attending to the requests can

contact management, customer support software, knowledge base, request tracking, trouble ticketing system, service, workflow management, sla violation tracking, service level agreement, software, self service portal, customer, management

Do you have a web site and customers? Great! IPI.HELPDESK™ will help you to communicate efficiently with your customers through your web site. IPI.HELPDESK™ improves the process of communication with customers, which maximizes the percentage of leads who become your buyers, boosts customer loyalty, and increases the number of repeat sales and sales on recommendation. And you wouldn’t lose customer requests anymore.

support, itsm, lead, itil, project, technical, servicedesk, problem, dispatching, service desk, etom, request, inventory

Do you have a web site and customers? Great! IPI.HELPDESK will help you to communicate efficiently with your customers through your web site. IPI.HELPDESK improves the process of communication with customers, which maximizes the percentage of leads who become your buyers, boosts customer loyalty, and increases the number of repeat sales and sales on recommendation. And you wouldn’t lose customer requests anymore.

support, itsm, lead, itil, project, technical, servicedesk, problem, dispatching, service desk, etom, request, inventory

requesting additional chat support. This account will allow you to chat one-on-one with visitors of your website to provide them with sales support, technical issues, etc. Once you become a registered user of OCC, you will be directed to the login area where you can setup your Department, Company, Agent, etc. You will also receive for FREE, the OCC Desktop Agent Application. With this, you will not use a web browser to wait for customer requests,

support, sales, chat, online, live, person, help, agent, customers

customers are already using the web to do on-line banking and other activities. They will enjoy using Web Work Order rather than waiting for a phone call. As a web application, users can read, search, write, and update work orders from any location via the internet, or via your intranet. You can work from any platform supporting a web browser, including UNIX machines, PCs and Macs. Web Work Order provides online 24/7 self-service web interface with

track requests, support, service request, improve customer relations, 24 7 access, searchable database, browser based, web work order, low cost, customer self service, reports, reduce calls